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Identify what the deposit covers
A security deposit is a separate item from rent and lease preparation fees. Confirm its purpose, amount and recording arrangements, then compare them with the draft. Ask for an itemised explanation if a quote merely says that the deposit is included. This makes it easier to distinguish rent, services and money held as security.
Ejar explains that a lease can be documented without specifying a deposit. When one is specified, it must be recorded and held through Ejar. Do not assume a standard amount applies to every property.
Check the recorded amount and wallet status
The service guide describes reserving the deposit from the tenant’s wallet during approval. Sufficient funds must be available. The reserved amount is confirmed after documentation; if the lease is not documented, the guide describes releasing it as available wallet credit.
Match the contract reference, unit and amount before acting. Keep the transaction record separately from rent instalments. If the reference or balance is unexpected, gather the details and ask the official support channel before repeating the payment.
Use specific handover evidence
Compare the property’s condition at the start and end of the tenancy. Record the location and date of each observation, with suitable photographs and equipment details. A kitchen-door scratch recorded at move-in is more informative than a general note saying the kitchen is damaged.
Photographs, repair estimates and observations support a discussion; they do not automatically establish an agreed deduction. Ask how a proposed amount relates to a recorded issue, and keep unresolved points visible until reviewed through the appropriate process.
Explore: Recording the property handover
Verify the settlement outcome
Ejar links deposit distribution at expiry or cancellation to the handover form agreed by both parties. Do not assume that leaving the property guarantees an immediate or full refund. Check the form, the amount allocated to each party and the wallet status, then retain the result.
For a query, prepare the contract reference, handover date, deposit amount and specific point needing explanation. These details make a useful starting point for reviewing an unclear settlement.
Sources & review
General guidance; procedures and rules may differ for your contract. Consult the current official source before taking action.